Prohibited items cannot be shipped with us under any circumstances.You are responsible for checking whether an item is prohibited before sending.
Sending prohibited items can result in fines and/or prosecution. There is no automatic right to a refund in such circumstances.
Most common items
Aerosols, perfumes, aftershave
Batteries (loose of any type, damaged or defective, or classified as dangerous goods)
Batteries (lithium; except if <100Wh and /or <4 cells. Max of 2 per parcel or 4 per consignment)
Christmas crackers, party poppers
Re-used packaging with hazardous and dangerous goods labelling
Other strictly prohibited items
Alcohol (exceptions may apply depending on quantity, ABV, packaging, carrier, & destination)
Animal skins, furs, animal parts, ivory and ivory products, taxidermy
Bullion, precious metals, coins, or stones
Cash or bank cards
Clinical and /or biological samples, human tissue, or fluids
Clinical testing kits (new or used, including COVID-19)
Cigarettes, tobacco products, e-cigarettes, nicotine products
Compressed gasses or liquids
Dangerous goods / hazardous materials (following IATA and ADR regulations)
Electric ride on toys (including but not limited to hover boards, segways, scooters, skateboards)
Firearms, ammunition, explosives
Flammables (e.g., aerosols, matches, nail varnishes or solvents)
Fresh meats, dairy products (or any highly perishable or temperature sensitive items)
Human or animal remains (in any form)
Illegal goods (e.g., drugs, counterfeit products)
Magnetized material (with a field strength of 0.418A/metre or more at a distance of 4.6 metres from the outside of the package).
Offensive weapons (including but not limited to Airguns, bb guns, knives, replica weapons)
Plants, seeds, flowers
Toner powder and cartridges (via air transportation)
Zero Liability Items
These items are excluded from compensation for loss and damage although they can be sent using our services.
Articles of exceptional value, works of art, rare collectables
Bicycles* (accepted subject to packaging. Limited to business users)
Certificates (qualification, birth, death & marriage)
Engines, gearboxes, differentials*(accepted subject to service, packaging & condition. Must be professionally cleaned and accompanied with a ‘decontamination certificate’)
Furniture* (must be palletised)
Negotiable instruments or face value items (including but not limited to, cheques, tickets)
Large vehicle parts* (accepted subject to service & packaging)
Paint* (accepted subject to packaging & transport restrictions. Limited to business senders)
Passports, driving licenses
Prescription Medicines* (must be accompanied with copy of GP prescription)
Third Party eBay / auction collections (collection in person listings)
Unaccompanied baggage / personal effects
*Listings marked with an asterisk are subject to further restriction as noted.
Limited Liability Items
These items are covered for loss in transit only (subject to packaging guidelines). Claims for damage are not accepted.
Amplifiers, hi-fi & speaker systems
Artwork (including but not limited to, paintings, canvas prints and similar)
Computers and hardware thereof (including monitors)
Glass, ceramic, china, clay, marble, plaster, resin, stone (or items containing these materials)
Goods declared to customs with an export reason “for repair” selected
Goods described as damaged, broken, faulty (or similar)
Models, sculptures, statues
Musical instruments* (unless shipped in hard transit cases with padded lining)
Remote control vehicles, toys, drones
Second fix furnishings (including but not limited to doors, skirting boards, flooring)
Second hand /used electrical or digital products
Second hand /used pushchairs, prams & baby items ( including but not limited to toys, cots, car seats)
Second hand /used vehicle parts
White goods* (including but not limited to fridges, ovens, washing machines. Must be palletised)
*Listings marked with an asterisk are subject to further restriction as noted.
To comply with strict regulations, we will not carry any substances classified as dangerous in the latest edition of the Civil Aviation Organisation’s Technical Instructions.
There are nine hazard classes which cover these and the examples quoted below must not be taken as full lists of all dangerous goods. We will not accept other materials and products that may be hazardous to handling staff.
Dangerous goods are defined as those goods which meet the criteria of one or more of the nine UN hazard classes. These classes relate to the type of hazard and are detailed below. All dangerous goods are prohibited.
Class One: Explosives Definition: Any chemical compound, mixture or device capable of producing an explosive-pyrotechnic effect, with substantial instantaneous release of heat and gas. All explosives are prohibited. Examples: Nitroglycerine; Fireworks; Blasting caps; Christmas Cracker Snaps; Igniters; Fuses; Flares; Ammunition, etc.
Class Two: Gases compressed, liquified or dissolved under pressure. Definitions: Permanent gases which cannot be liquified at ambient temperatures; liquified gases, which become liquid under pressure at ambient temperatures; dissolved gases which are dissolved under pressure in a solvent.
- All flammable compressed gases are prohibited.
Examples: Hydrogen; Ethane; Methane; Propane; Butane; Cigarette lighters; Gas Cylinders for camping stoves, blowlamps, etc.
- All toxic compressed gases are prohibited.
Examples: Chlorine; Flourine,etc.
- All non-flammable compressed gases are prohibited.
Examples: Carbon Dioxide; Nitrogen; Neon; Fire Extinguishers containing such gases, etc. iv) All aerosols are prohibited.
Class Three: Flammable Liquids Definition: Liquids, mixtures of liquids, or liquids containing solids in solution or suspension which give off a flammable vapour. Any liquid with a closed cup flash point below 60.5° C is prohibited. Examples: Acetone; Benzene; Cleaning Compounds; Gasoline; Lighter Fuel; Paint Thinners and Removers; Petroleum; Solvents, etc.
Class Four: Flammable Solids Definition: Solid materials which are liable to cause fire by friction, absorption of water, spontaneous chemical changes, or retained heat from manufacturing or processing, or which can be readily ignited and burn vigorously. Examples: Matches (any type inc. safety); Calcium Carbide; Cellulose Nitrate products; Metallic Magnesium; Nitro-cellulose based film; Phosphorous; Potassium; Sodium; Sodium Hydride; Zinc Powder; Zirconium Hydride, etc.
Class Five: Oxidising Substances and Organic Peroxides Definition: Though not necessarily combustible themselves, these substances may cause or contribute to combustion of other substances. They may also be liable to explosive decomposition, react dangerously with other substances, and be injurious to health. Examples: Bromates; Chlorates; Components of Fibreglass repair kits; Nitrates; Perchlorates; Permanganates; Peroxides, etc.
Class Six: Toxic (Poisonous) and Infectious Substances, Other Medical Substances. Definition: Substances liable to cause death or injury if swallowed or inhaled, or by skin contact. All toxic substances are prohibited. Examples: Arsenic; Beryllium; Cyanide; Fluorine; Hydrogen Selenide; Infectious substances containing micro-organisms or their toxins which are known to cause (or are suspected of causing) disease; Mercury; Mercury Salts; Mustard Gas; Nitrobenzene; Nitrogen Dioxide; Pesticides; Rat Poison; Serum; Vaccines, etc. Pathogens in Risk Group 4 and selected Risk Group 3 pathogens listed in Schedule 9, part 5 of the latest edition of the Control of Substances Hazardous to Health Regulations are prohibited. Examples: Clinical, environmental and medical waste; Ebola; Foot and Mouth disease.
Class Seven: Radioactive Material Definition: All materials and samples that are classified as radioactive using Table 2-12 of the latest edition of the International Civil Aviation Organisation’s Technical Instructions. Examples: Fissile Material (Uranium 235,etc.); Radioactive Waste Material; Uranium or Thorium Ores, etc.
Class Eight: Corrosives Definition: Substances which can cause severe damage by chemical action to living tissue, other freight, or the means of transport. All corrosive substances are prohibited. Examples: Aluminium Chloride; Caustic Soda; Corrosive Cleaning Fluid; Corrosive Rust Remover/ Preventative; Corrosive Paint Remover; Electric Storage Batteries; Hydrochloric Acid; Nitric Acid; Sulphuric Acid, etc.
Class Nine: Miscellaneous Dangerous Goods Definition: Substances which present dangers not covered elsewhere. Examples: Asbestos; Dry Ice (solid carbon dioxide); Magnetised Material with a magnetic field strength of 0.159 A/m or more at a distance of 2.1m from the outside of the parcel.