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Claims and Liability in Our Parcel Delivery Operation


When you entrust us with your belongings, it’s natural to expect us to handle it with care and deliver it safely. However, unforeseen circumstances can sometimes lead to lost, damaged, or the delayed delivery of a package. Understanding our claims process and our liability for such situations can help you navigate these issues effectively.

What Happens When Something Goes Wrong?

  • Lost Packages: If your package goes missing, the first step is usually to contact the immediately. We may initiate a track and trace action to locate the package or launch an investigation.

  • Damaged Packages: Upon receiving a visibly damaged package, don’t accept it without noting the damage on the delivery receipt. Take pictures as evidence and report the damage to our office as soon as possible.

  • Delayed Packages: If your package misses a guaranteed delivery time-frame, you might be entitled to compensation depending on the service you chose and our delivery policies.

Understanding Our Liability

As most parcel delivery do, we also limitations on our liability. These limitations are outlined in our terms and conditions, which you should ideally review before shipping anything valuable. Here’s a breakdown of some common factors that might influence our liability:

  • Declared Value: We offer declared value coverage, which allows you to increase the compensation amount for lost or damaged items.
  • Cause of Loss or Damage: Our liability may be limited depending on the cause of the issue. Events like natural disasters, acts of war, or inherent product defects might fall outside our coverage.
  • Packaging: Improper packaging on your part could lead to the denying of liability for damage.

Filing a Claim

To file a claim, you’ll need to provide details about the shipment, proof of purchase for the item, and any evidence of damage (photos, receipts). Carefully review our claim procedures and submit all required documentation within the designated time-frame.

Resolving Disputes

If your claim is denied, you may have the option to escalate the issue within the company or pursue alternative solutions like consumer protection agencies or small claims court (depending on the value of the lost/damaged item).

Tips for a Smooth Delivery Experience

  • Choose the Right Service: Select a service that offers appropriate insurance coverage for the value of your item.
  • Package Properly: Ensure your package is secure and can withstand typical handling during transport.
  • Declare Value: Consider declared value coverage for valuable items.
  • Keep Records: Maintain copies of receipts, invoices, and any communication with the delivery company.
  • Be Proactive: Report any issues with your delivery promptly.
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