Frequently Asked Questions - VAT / Invoices

We’re registered for Value Added Tax (VAT), so all of our prices quoted are plus VAT, except for deliveries to countries outside the European Union; these prices are VAT exempt or zero-rated.

In addition to the email receipt of your order, we will send you an email detailing your VAT status. This should appear within 3 working days of receiving your order. For example, You placed an order on 12th April; it will be shipped on 14th April. You will receive your first VAT invoice the next working day after placing the order. We will also email you this information directly if you have not received a VAT invoice in 3 days.